Sam Levitz Furniture

Ordered a recliner Dec 13, 2023. Told first week of January 2024.

No chair, then told Jan 15. No chair, then told end of January. Finally on Feb 3rd asked for a refund. We paid cash.

They said it would be 2 weeks for a check. Unacceptable. Told us we could get a cash refund, but they had to wait for a customer to come in and pay cash, and that usually happens on a weekend. Today is Monday.

We were referred to a mgr in Tucson, and guess what, he told us we could go to the green valley store and get a cash refund. This is the same store that just got done telling us they had no cash!!

Scam artists in my opinion.

Very disappointed and extremely upset. They've had our money for almost 2 months and we have nothing.

Purchase a dining room table from you try to get it delivered and set up to my house before Thanksgiving let's tow that was impossible to go early she could get it was Friday so the salesman Michael suggested that I pick it up and I can put it together myself I said okay I will pick it up today or tomorrow and we'll do that but after making the purchase I was informed by the floor manager and that the table would not be delivered to the store for 2 days told him I was not aware of that when I made the purchase his comment to that was well the salesperson forgot I have some if you could call and see if the table could be delivered to the store earlier he said no that was outside of his control and that two days was the best they could do I told him why I needed table before then his comment was well that's not my problem we have been a loyal customer at Sam Levitz for years most of the furniture in my house was purchased at your store and all this time I've never been handled with such indifference and rudeness not happy 11/20/2022 Jimmie Hubert

Visited Pantano store to bur recliner, I am 53, 86 years old. Needed leather one that raise up to help me get up, and recline for sleeping.

Showed me 2 in stock, not leather, then took me to another location in store, pointed one out to me, didnt stay to see my reactions. He said, go to Lazy oh down the street or Copenhagen, pick one out, order it with 6 month wait time, and pay triple amount of money, then walked away. We did go to Lazy Boy, extremely great service, found perfect chair, remote control, leather $3009 with tax, will be delivered Friday 4/29.

Sam Levitz was a friend of mine, wish he was living, he would not tolerate such rudeness. I have bought many pieces of furniture from Levitz.

This was the last time I will step foot in store.

Just because my husband and I are elderly, were not stupid, both have PhD, and far from being low to middle income. Visit was around noon, older man (refrain from saying nice) man, medium build, grayish hair and RUDE beyond belief.

BAD CUSTOMER SERVICE IN THE STORE, IN THE DELIVERY DEPARTMENT, RUDE MANAGERS, IRRESPONSIBLE AND BAD QUALITY BEHAVIOR OF THIS COMPANY SAM LEVITZ Furniture. HOW Can they survive?

Bought and was delivered dining table on 7.9.21 with 4 bad chairs, chipped paint, cracked wood, all chairs have one leg shorter than the rest. Contacted Sam Levitz Furniture on Pantano in Tucson, manager refused to deal with me saying that they just sell furniture, after delivery we need to deal with Sam Levitz Furniture Delivery giving me the phone number. Today they delivered

replacement 4 chairs equally bad, unequal legs, cracked, badly assembled, saying delivery will call us in an hour. Nobody called.

I called delivery, they said, whole set will be picked up in 3 days, discontinued, they have no more new sets. They delivered us whatever they found in the warehouse putting together what they had. Also said, will come to pick this up they gave me an upgrade for reselection and the store will pick up the price difference. I bought also $89.99 insurance added to price .

Went to store on Pantano, Tucson , they had nothing placed for me in the system in terms of upgrade, manager stated I must pay the difference for reselection, no inconvenience credit given, no upgrade placed in the system. I left the store disgusted. Contacted Delivery, who said, it is already more than 5 days since 1st delivery date and from now on I need to deal with customer service, not any more Delivery's responsibility. Time is crucial, need to leave on a trip in 3 days and nobody cooperates, I feel that I will be stuck with a bad set of furniture.

Chaos and lies, and I feel trapped in a situation, Getting the run around. One star rating.

re replacement othe

I purchased a large, solid wood console cabinet on April 8th from the Sam Levitz website. I paid extra to have it delivered.

Levitz sent an automated acknowledgment email; and saying they would contact me about the delivery date. They never contacted me.

Four days later, I emailed them regarding the delivery date on my furniture. Again they sent me an automated email thanking me for sending them an email!! Period.

So, next, I called their customer service number.

After a wait, I finally got to speak to a rep. She looked at the database and said their records showed that they already called me and left a voicemail with delivery date. They didnt. This is a lie!!

Dont they know that cell phones have call records?!? And, the rep hung up on me.

So, I sent another email. This time I was irate and said I would contact the Better Business Bureau. Lo and behold!

Instead of sending me just another automated email, I got an email from their manager telling me a delivery date. See, if you send them polite emails asking for necessary informationthey ignore you and send an automated email that thanks you for your email. Ridiculous!

But if you mention the Better Business Bureau, suddenly a real human being responds to your email!!

Well, after LYING about phoning me with delivery info and NOT notifying me of a delivery date until I became irate 4 days later, and after ignoring two of my emails, and after the customer service rep hanging up on me...

I DID contact the Better Business Bureau. Sam Levitz Furniture should be hearing from BBB shortly...because I want a full refund on that console cabinet ASAP!

This message is for Steve Speaks (if there is such person since I couldn't confirm with anyone at Sam Levitz) about your customer and delivery service.

I was lied to about delivery dates so I requested my money back. Your (possibly mgr.) employee Kassi and cashier ID 008 were very unprofessional and rude to my situation.

Kassi preceded to explain that because of Covid-19 deliveries were impossible. Kassi said "we don't get paid until the delivery is made" wouldn't you have faster times of deliveries if that were so? I ASK YOU, if Sam Levitz can't make deliveries because of Covid-19 why does the advertising continue.

Why don't you just close the business down so that people like myself will not shop there.

Very misleading!

It was a very bad experience altogether to include getting my refund.

Your employees need a training class in customer and delivery service. Especially when Kassi and cashier yelled across the showroom in a very sarcastic tone "Bye, thank you for shopping at Sam Levitz".

I will advice family and friends of my experience.

BBB, Tucson Chambers of Commerce, AAGO.